Notify ops coordinators now about re-application chat flags

Operations coordinators miss re-application flags in chat, leaving cases unassigned and risking SLA breaches. Instant alerts route flagged chats so coordinators can review and prioritize cases.

Overview

Operations coordinators risk SLA breaches when re-application chats go unseen. This workflow routes flagged messages to the right coordinator and opens a triage task, preventing missed follow-ups and enabling faster handoffs.

Notable Features

Send channel alert with context
Route flagged chats to coordinator
Create triage task for follow-up