Notify operations support when contact gets call reaction

Operations coordinators miss call-reaction signals on contact messages, delaying phone outreach. The workflow alerts the ops support channel so reps confirm and begin phone outreach quickly.

Overview

When call reactions on contact messages go unseen, operations coordinators miss outreach and contacts slip through the cracks. Route those reactions into the ops support channel to trigger confirm-and-call tasks and a central log, so response times drop dramatically and follow-ups consistently start.

Notable Features

Post alert to ops channel
Extract caller info from message
Log outreach trigger for tracking