Notify on-call ops staff when appointment requests arrive
Notify on-call ops staff when appointment requests arrive
On-call staff miss appointment emails buried in inboxes, causing delayed confirmations. SMS alerts notify on-call staff when appointment emails arrive, enabling faster follow-ups.
Overview
Missed appointment requests create weekend chaos for operations and frustrate customers. This workflow routes appointment-request emails to the on-call person via SMS and logs every request, so response times drop dramatically and missed confirmations become rare.
Notable Features
- Send SMS to on-call staff
- Extract phone numbers from emails
- Create centralized appointment records