Notify on-call IT engineers when ticket flag changes

IT on-call engineers miss urgent tickets when the new-ticket flag flips unnoticed, causing triage delays. This notifies on-call engineers and marks the ticket to prevent duplicate alerts so incidents are triaged quickly.

Overview

On-call IT engineers risk delayed triage and incident escalation when ticket flags change unnoticed. This workflow routes flagged tickets to on-call engineers and marks them as notified, eliminating duplicate alerts and ensuring faster triage and clearer audit trails.

Notable Features

Notify on-call engineers instantly
Update ticket flag to prevent duplicates
Filter irrelevant changes before alerting