Notify on-call IT engineers of after-hours alerts promptly

On-call IT engineers miss alerts outside business hours, causing delayed triage and incident escalations. Voice calls reach the on-call engineer, ensuring incidents are examined promptly.

Overview

Missed after-hours alerts cause delayed triage and escalations for IT. This workflow calls on-call engineers and escalates unanswered alerts to backups, ensuring incidents are examined promptly and response times drop dramatically.

Notable Features

Call the on-call engineer
Filter alerts by severity
Escalate unanswered calls to backup