Notify on-call engineers when 'Urgent case' emails arrive

On-call engineers miss 'Urgent case' emails buried in shared inboxes, causing delayed triage and customer impact. Route urgent messages to on-call channels so engineers start triage quickly.

Overview

Missed urgent emails let incidents escalate and harm customer experience. This workflow routes every 'Urgent case' email to on-call channels and your incident system so engineers begin triage within minutes, reducing missed alerts and keeping SLAs intact.

Notable Features

Detect emails by subject keyword
Post alerts to on-call channels
Create incident tickets on trigger