Notify on-call engineers for critical errors outside hours
Notify on-call engineers for critical errors outside hours
Engineers miss critical error emails outside business hours and holidays, causing outages to linger. Escalations send SMS to the on-call engineer so incidents are acknowledged and remediation begins.
Overview
Unacknowledged after-hours error emails let outages escalate and on-call duties slip. This workflow routes critical alerts to the on-call engineer via SMS and logs incidents in your ticketing system, ensuring on-call responsibilities are met and missed escalations are eliminated.
Notable Features
- Escalate critical errors via SMS
- Filter alerts outside business hours
- Lookup on-call contact and route