Notify new support request owner in channel or email

When a support request owner changes in your CRM, your engineers and account managers miss handoffs and lose ticket context. Notify new owners immediately so issues are handled same day.

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Overview

Ownership changes often create silent handoffs that stall urgent tickets; this flow notifies the new owner in their team channel when possible and falls back to email so issues are claimed fast. Implementing it delivers owner context within minutes and prevents same-day missed responses.