Notify merchant and enrich chargeback with order context
Notify merchant and enrich chargeback with order context
When new chargeback records lack merchant order context, your team wastes time chasing details and misses deadlines. Cases arrive with order context, letting chargeback specialists act the same day.
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Overview
Chargebacks without order context force manual lookups and slow responses, increasing risk of missed deadlines. This flow enriches the case, emails the merchant, and alerts the team so disputes are ready for evidence collection the same day.