Notify managers of refund mentions in team chat

Your refund mentions in team chat can go unnoticed, delaying triage and customer follow-up. It notifies the right staff and assigns an owner so refund requests are triaged and resolved the same day.

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Overview

Refund mentions in busy channels often slip past triage, creating delayed responses and frustrated customers. This flow routes those messages to the right owners in minutes so refund requests are triaged and resolved the same day.