Notify IT on-call when private channels mention @eng

IT on-call engineers miss incident threads in private channels, causing delayed triage. Alerts surface in-thread for @eng mentions, ensuring on-call engineers see and triage incidents promptly.

Overview

Missed @eng mentions let incidents slip into private channels, increasing outage risk and delayed triage. This workflow surfaces mention alerts in-thread and escalates when unacknowledged, converting buried messages into visible incidents. Expect dramatically fewer missed follow-ups and clearer incident ownership.

Notable Features

Post in-thread mention alerts
Filter out internal bot pings
Notify on-call via group tag