Notify IT on-call weekend contacts via SMS or channel

IT on-call engineers miss weekend alerts, leaving production incidents unacknowledged. Route monitoring webhooks to the weekend contact via SMS or to the ops channel so engineers get alert context and triage before escalation.

Overview

Missed weekend alerts lead to unacknowledged incidents and broader production impact. This workflow ensures monitoring webhooks reach the weekend on-call via SMS or the ops channel, eliminating missed notifications and letting engineers triage before escalation. The result is clearer alert context at first touch and fewer incident handoffs.

Notable Features

Route alerts to weekend contact
Deliver full alert context via SMS
Post detailed messages to ops channel