Notify IT on-call engineers when ticket comments appear

IT on-call engineers miss ticket comments in inboxes, causing escalations and service disruptions. Alerts post comments to the ops channel so owners and on-call respond before escalation.

Overview

Missed ticket comments lead to escalations and service disruption for IT on-call engineers. This workflow pushes every meaningful comment into the ops channel and pings ticket owners and on-call, preventing missed updates and ensuring faster, tracked responses.

Notable Features

Post comment alerts to ops channel
Mention ticket owner and on-call
Filter noise and priority comments