Notify customers and owners when manager approves transactions

Support agents miss manager-approved updates, leaving customers confused. Alerts notify customers and transaction owners after approval, ensuring responses within minutes and preventing missed follow-ups.

Overview

Support agents risk customer confusion and SLA issues when manager approvals aren't communicated. This workflow pushes manager-approved events into SMS/email alerts for customers and notifies transaction owners while logging each notification. Teams report faster response times and cleaner ticket trails, removing manual outreach from the process.

Notable Features

Notify customers and transaction owners
Format personalized approval messages
Log notification in transaction record