Notify customers and log updates when jobs hit cut
Notify customers and log updates when jobs hit cut
Operations coordinators setting a job to cut miss customer notifications and leave stale job records. Send SMS and log progress so customers are informed and field staff act on accurate records.
Overview
Missed 'cut' notifications create confused field crews and stale job histories, increasing callbacks and rework. This flow turns every cut status into an SMS plus a logged progress note, ensuring customers are informed and job records stay accurate so field staff can act on reliable information.
Notable Features
- Send SMS to customers
- Append progress update to job
- Mark job record as customer notified