Notify customers about dispatch arrivals during daytime windows
Notify customers about dispatch arrivals during daytime windows
Operations coordinators risk waking customers or having dispatch alerts ignored, causing missed visits. Delay SMS to daytime windows and send arrival reminders so customers know how to prepare.
Overview
Late-night dispatch alerts can wake customers or go unread, causing missed visits and extra callbacks. This workflow ensures arrival reminders land during appropriate daytime windows and notifies field ops on confirmations, reducing customer interruptions and improving on-site attendance.
Notable Features
- Delay outbound texts to daytime
- Send personalized arrival reminders
- Alert field ops on confirmations