Notify borrowers when loan tasks complete for operations
Notify borrowers when loan tasks complete for operations
Operations coordinators miss disbursement details when loans close, sparking borrower confusion and extra payment questions. Send templated emails with transfer password so borrowers have access.
Overview
When loan disbursements aren't communicated clearly, borrowers call operations and payouts stall. This workflow guarantees every completed loan sends a templated disbursement email with the transfer password, eliminating repetitive outreach and clarifying access. Operations teams report fewer inbound payment questions and smoother payout handoffs.
Notable Features
- Send templated disbursement emails
- Include transfer password in message
- Alert operations on delivery failures