Notify assigned agent when ticket opens via DM
Notify assigned agent when ticket opens via DM
Your opened support tickets can go unnoticed, delaying candidate or client responses. It posts the ticket link to the assignee's chat so they can triage and reply within minutes.
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Overview
When tickets open and are assigned, small support teams need instant visibility to avoid slow responses. This routes the ticket and a direct link into the assignee's chat, letting them triage and reply within minutes and reducing missed follow-ups.