Notify agents of low CSAT tickets and log
Notify agents of low CSAT tickets and log
Your low-CSAT support tickets sit untriaged, leaving agents unable to recover customers quickly. They get alerted and a tracking row is created so you can prioritize follow‑up the same day.
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Overview
Low CSAT moments are your best chance to retain customers, but only if agents act fast. This flow surfaces every recent low‑score ticket each morning and pings the right agent while logging the case, enabling same‑day recovery and measurable improvements in response cadence.