Normalize phone and ID fields on updated tickets
Normalize phone and ID fields on updated tickets
Your ticket phone and national ID fields include punctuation and spaces that break callbacks and identity checks. Clean data is written back so agents can contact customers within minutes.
Overview
Malformed phone and national ID fields force agents into manual fixes and cause missed callbacks. This flow cleans those fields automatically and writes validated contact data back to tickets so agents can reach customers faster and downstream billing or verification can proceed within minutes.