Normalize incoming phone numbers on updated support tickets
Normalize incoming phone numbers on updated support tickets
Your tickets contain mobile numbers with punctuation or spaces that break click-to-dial and CRM lookups. Agents can contact customers same day because numbers are cleaned on the ticket.
Workflow preview:
Zap details:
Overview
Malformed phone numbers create manual rework and slow callbacks for agents. This flow continually cleans ticket mobile fields so agents can click-to-dial reliably and resolve customer requests faster, often the same day.