Never miss year-end ticket assignments for support agents

Support agents see year-end stage changes leave tickets unassigned, risking SLA breaches. This workflow assigns owners when stage changes occur, preventing aged tickets so agents respond before issues escalate.

Overview

Unassigned year-end tickets create SLA risk and unnecessary escalations for support agents. This workflow routes stage-changed tickets to the right owner and alerts agents immediately, eliminating unassigned tickets so support can close the year without missed follow-ups.

Notable Features

Assign owners on stage change
Flag unassigned year-end tickets
Notify support agents of assignments