Never miss website repair requests for support agents

Support agents miss website repair forms buried in email, risking SLA breaches and unhappy customers. Each web repair enquiry goes to your service system so agents can triage and schedule fixes.

Overview

Missed repair enquiries create SLA risk and unhappy customers for support agents. This workflow turns every website repair form into a structured service record so agents and ops triage and schedule fixes before SLA breaches. The result is faster response times and far fewer missed follow-ups.

Notable Features

Create service records from web forms
Alert support and operations immediately
Attach photos and files to records