Never miss website chats with auto-created support records

Support agents lose website chat messages when visitors disconnect, leaving questions unanswered. Log every missed chat as a support record so agents triage inquiries quickly and avoid follow-ups.

Overview

Missed website chats frustrate visitors and risk churn when messages slide unnoticed. This workflow turns every missed chat into a support record so agents can triage inquiries quickly, and support teams report faster response times and fewer missed follow-ups.

Notable Features

Create new support records
Notify support agents instantly
Attach chat transcript and context