Never miss training assignment failures for support ops

Support agents miss failed training assignments, leaving candidates locked out and causing escalations. Automatically create internal support tickets for failed assignments so admins restore candidate access quickly.

Overview

Missed training assignments lock candidates out and generate avoidable escalations that burden support. This workflow converts every failed assignment into a tracked support ticket so admins restore access and manual escalations drop. Operations gain clearer audit trails and faster resolution of candidate access issues.

Notable Features

Create internal tickets for failures
Notify admins and operations
Attach candidate info and error details