Never miss 'Solution Rejected' emails — reopen support cases

Support agents miss 'Solution Rejected' emails that reference case numbers, leaving reopened tickets unnoticed and risking SLA breaches. So agents can resume resolution quickly.

Overview

Missed 'Solution Rejected' emails let reopened issues languish and expose you to SLA breaches. This Zapier workflow detects rejected-solution messages, reopens the matching case in your helpdesk, and surfaces it for agents—delivering faster response times and preventing missed follow-ups.

Notable Features

Detect 'Solution Rejected' emails
Extract referenced case numbers
Reopen tickets and notify agents