Never miss sending buddy pass codes and setup guides

Support agents updating spreadsheet rows can leave customers waiting for buddy pass codes, delaying activation and creating extra support tickets. This workflow sends the unique pass code and a step-by-step setup guide to customers, ensuring they can activate the pass within minutes.

Overview

Support agents risk frustrated customers and extra tickets when buddy pass codes don't arrive. This workflow guarantees each unique code and a clear setup guide is delivered after a record update, eliminating missed activations and reducing manual follow-ups — teams report fewer escalations and faster first touch.

Notable Features

Send unique pass codes instantly
Include step-by-step setup guide
Log deliveries and update sheet