Never miss purchase text codes for white-glove agents

White-glove purchase agents miss payment and access codes in personal texts, delaying orders and frustrating customers. Post purchase texts to the ops channel so agents see codes and act immediately.

Overview

Missed purchase codes delay order fulfillment and erode customer trust for white-glove operations. Routing purchase texts straight into the ops channel puts codes in front of agents immediately, so response times drop dramatically and time-sensitive orders complete without manual inbox checks.

Notable Features

Post purchase texts to operations channel
Highlight codes and sender details
Create searchable message log