Never miss post-closure customer feedback for support agents

Support agents miss feedback when closed cases don't trigger surveys, leaving issues unidentified. Surveys reach customers after closure so agents can prioritize fixes and avoid repeat contacts.

Overview

Closed tickets that never prompt feedback let recurring problems fester and raise churn risk. This workflow ensures every closed case generates a survey and logs responses back into the ticket, giving support agents clear visibility to fix root causes and prevent repeat contacts.

Notable Features

Send survey after case closure
Create customer satisfaction record
Notify assigned support agent