Never miss low-score surveys, notify support and follow up

Support agents miss low-score survey rows in spreadsheets, letting unhappy customers go unaddressed and risking public negative feedback. Alerts route low-score rows to agents for apology outreach.

Overview

Low-score survey responses left in spreadsheets create real public feedback risk and frustrate customers. This workflow sends any survey row scored ≤2 straight to support, surfaces order context and opens a ticket so agents can investigate and issue an apology. The outcome is faster investigation, dramatically fewer missed follow-ups, and better protection of your brand.

Notable Features

Detect survey responses scored ≤2
Notify support agents with context
Launch apology and follow-up templates