Never miss IT alarms, call on-call staff instantly

On-call IT staff miss alarm SMSes with site/unit details, letting critical incidents go unaddressed. Call on-call staff when alarms arrive so incidents are escalated fast.

Overview

Missed alarm SMSes let critical incidents escalate into outages. This workflow turns alarm SMSes into immediate voice calls to on-call IT staff and escalates until acknowledged, removing manual handoffs. The result is faster incident escalation, fewer missed alerts, and clearer audit trails.

Notable Features

Place urgent voice calls to on-call staff
Extract site and unit details
Retry calls until acknowledged