Never miss InfoHub tickets assigned to support agents

Support agents miss InfoHub tickets when subjects go untriaged, causing aging tickets and missed follow-ups. Automated routing sets owner and stage so tickets get prioritized.

Overview

Unassigned InfoHub tickets create SLA risk and frustrate customers while support agents waste time triaging. This workflow routes tickets to the right owner and sets pipeline stages automatically, delivering prioritized, tracked tickets so agents can respond faster and avoid missed follow-ups.

Notable Features

Assign ticket owner by keywords
Update pipeline stage on triage
Notify support agents on routing