Never miss Happiness Hotline assignments for support agents

Support agents miss Happiness Hotline assignment alerts when ownership changes go unnoticed, leaving submissions unaddressed and risking SLA breaches. It messages the assignee so responses aren't missed.

Overview

Unnoticed assignment changes leave Happiness Hotline submissions unaddressed and create SLA risk. This workflow routes every assignment change into a direct message to the new assignee, making ownership clear and preventing missed responses. Managers gain a reliable audit trail so support coverage stays consistent.

Notable Features

Notify newly assigned support agents
Verify assignee exists before messaging
Attach task link in messages