Never miss guest SMS messages for support agents

Support agents miss labeled guest SMS in reservation inboxes, causing delayed replies and frustrated guests. SMS alerts notify on-call support so agents open messages in the reservation inbox.

Overview

Guest SMS buried in reservation inboxes cause delayed replies and unhappy guests. This workflow routes labeled guest messages into SMS alerts and optional helpdesk tickets, ensuring agents see every message and response times drop dramatically.

Notable Features

Send SMS alerts to on-call agents
Tag messages with reservation reference
Create quick links to reservation inbox