Never miss guest check-in details for support agents

Support agents miss check-in details when welcome emails are manual, spurring guest confusion. Trigger personalized pre-arrival emails so guests receive clear check-in info before arrival.

Overview

Manual welcome emails create guest confusion and increase inbound support volume. This workflow sends personalized arrival instructions as bookings happen, guaranteeing guests get clear check-in details while guest services receive consistent information. Customers report faster handoffs and noticeably fewer follow-up inquiries.

Notable Features

Send personalized pre-arrival emails
Attach booking-specific check-in instructions
Notify guest services on new bookings