Never miss failed payment instalments on support cases

Support agents miss failed instalments buried in billing feeds, causing delayed recoveries and unhappy customers. It flags the case, posts a detailed comment and schedules a review so agents can act.

Overview

Missed failed instalments cause delayed recoveries and unhappy customers. This workflow ensures every failed payment flags the customer case, adds a contextual comment and sets a review date so support and collections act before recovery windows close. Expect faster response times and far fewer missed follow-ups.

Notable Features

Flag cases on payment failure
Add contextual comments to cases
Schedule next review date