Never miss emergency support alerts for on-call agents

Support ops coordinators miss emergency tickets in noisy inboxes, risking delayed dispatch. This flow sends contact and address to on-call agents so dispatch starts faster.

Overview

Missed emergency tickets put customers at risk and erode trust. This workflow delivers contact and location details straight to on-call agents and escalates unacknowledged alerts, enabling faster dispatch and zero missed critical tickets.

Notable Features

Send emergency alerts to on-call agents
Include customer contact and address
Escalate unacknowledged emergencies to backup