Never miss critical outages for network engineers

Network engineers miss urgent monitoring posts in channels, causing delayed response and service outages. Escalate critical posts to SMS and voice calls so on-call staff start mitigation quickly.

Overview

Unacknowledged monitoring posts lead to customer-impacting outages and SLA risk for telecom operators. This workflow converts critical monitoring messages into SMS and automated voice calls so on-call network engineers begin mitigation quickly — response times drop dramatically and missed alerts are eliminated.

Notable Features

Escalate critical alerts via SMS
Trigger automated voice calls to on-call
Include incident details and links