Never miss community help posts for support agents

Support agents miss 'get-help' forum posts, leaving urgent user problems untriaged and customers frustrated. Post new threads to the support channel so agents triage fast and avoid missed follow-ups.

Overview

Missed forum posts let urgent user issues slip and escalate SLA risk. This workflow routes every 'get-help' thread into your support channel and creates a ticket, giving agents clear triage queues and eliminating missed follow-ups.

Notable Features

Post new forum threads to channel
Flag posts tagged get-help for triage
Create triage tickets in helpdesk