Never miss cloud provider alerts for site reliability engineers

Senior site reliability engineers miss action-required cloud emails, risking undetected incidents and content delivery outages. This creates tracked issues and routes them to on-call SREs so they can prioritize and assign incidents.

Overview

Untracked cloud alerts put online media platforms at risk of content delivery outages. This workflow turns action-required emails into tracked issue tickets routed to on-call SREs and posted to the incident channel, eliminating manual ticket creation and ensuring incidents are assigned. Engineering leaders get clearer handoffs and fewer manual steps during incidents.

Notable Features

Create issue tickets from cloud emails
Assign issues to on-call engineers
Notify on-call SREs in Slack