Never miss call context for support agents again

Support agents miss caller links when call logs go unlinked, creating orphaned tickets and risking SLA breaches. This flow auto-links calls to contacts so agents see full history and can follow up faster.

Overview

Orphaned call logs cause missed follow-ups and put SLA compliance at risk for support agents. This workflow links each call to the correct contact record so agents have full interaction history and can respond faster with confidence.

Notable Features

Attach call logs to contacts
Match callers by phone or email
Notify agents with full history