Move inactive learners to basic plan, updating access

Your enrollments keep premium access when members are marked inactive, skewing reactivation segments. It moves them to the basic plan so segments are corrected the same day.

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Overview

Inactive learners retaining premium access corrupts audience segments and wastes campaign budget. This flow removes flagged members from premium and places them on the basic plan so marketing ops have clean segments and can run same-day re-engagement campaigns.