Move failed payment users to restricted access group

Licensed-content users keeping access after failed payment risk unpaid distribution and royalty exposure. Restrict access and add them to a follow-up contact list so billing can act same day.

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Overview

Failed payments can leave licensed assets exposed and revenue at risk. This flow moves affected customers into a restricted access group and adds them to a recovery list so billing and program coordinators can remediate issues within the same day. Implementing it preserves licensing controls and speeds up revenue recovery.