Move duplicate support ticket to merged stage from message

Your support channel messages often create duplicate tickets, causing repeated triage and fragmented customer history. Consolidate duplicates and move them to the merged ticket stage within minutes.

Workflow preview:

Zap details:

Overview

Duplicate support chatter fragments ticket history and wastes agent time; this flow consolidates those threads into the primary ticket. By moving duplicates into a merged stage and adding an internal note, agents see a single source of truth and can act on the right record within minutes.