Move customer emails into action stage for orders
Move customer emails into action stage for orders
Your order pipeline items sit unassigned when customer emails arrive, delaying production and shipping. Move them into a response-needed stage so coordinators can act same day.
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Overview
Unhandled customer replies create production confusion and slow shipping. This flow promotes any pipeline item with an external customer email into a response-needed stage so fulfillment coordinators see and act on it within hours. That clarity reduces same-day delays and keeps orders moving.