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Move canceled work orders to lost status for dispatch

Move canceled work orders to lost status for dispatch

Cancellation emails for field service jobs leave dispatch and billing out of sync, causing crews to stay assigned to canceled work. Coordinators see cancellations and can replan resources same day.

Move canceled work orders to lost status for dispatch

Overview

Cancellation messages often leave jobs marked active, tying up crews and complicating billing. This flow extracts the job reference from the email and updates the job record so dispatch and billing see cancellations and can replan same day.

Move canceled work orders to lost status for dispatch