Merchant services specialist: surface failed gateway transactions for prompt investigation

Merchant services specialists miss failed gateway transactions, causing processing outages and lost payments. Email alerts notify the owner so they can investigate and restore processing quickly.

Overview

Failed gateway transactions create processing outages that threaten revenue and customer trust, so merchant services specialists need immediate visibility. This workflow routes failure alerts to the owner with full transaction details in email or Slack, ensuring investigation starts quickly and payment disruption is contained. Users report faster detection and zero missed follow-ups.

Notable Features

Send email alerts to owner
Alert on specific merchant failures
Include transaction details for triage