Mental health clinics: send urgent text triage instructions

Support agents miss urgent patient texts, leaving crisis messages unanswered and risking safety. Auto-replies tell patients to call for urgent help and block nonurgent texts so agents handle emergencies.

Overview

Patient safety is on the line when crisis texts go unanswered. This workflow directs patients to call for immediate help while filtering nonurgent messages and logging every interaction, so support agents can concentrate on real emergencies and reduce missed critical contacts.

Notable Features

Send emergency call instructions
Filter nonurgent texts to queue
Log incoming messages to records