Marketing ops ensure CSAT surveys go out on add
Marketing ops ensure CSAT surveys go out on add
Marketing ops miss CSAT invites when contacts hit the pending list, causing lost feedback and duplicate sends. Survey invites go out on add, so support sees responses quickly for review.
Overview
Missed CSAT invites create blind spots in customer sentiment and lead to duplicate outreach. This workflow guarantees a survey invitation goes out as contacts hit the pending list, delivering responses to support quickly and eliminating duplicate sends.
Notable Features
- Send CSAT survey on add
- Prevent duplicate survey sends
- Centralize responses for review