Marketing ops: Capture promoter NPS advocates before momentum fades
Marketing ops: Capture promoter NPS advocates before momentum fades
Marketing ops miss promoter NPS 9-10 replies buried in forms and emails, losing case study candidates. Real-time alerts notify marketing, product, and the account owner so advocates are contacted.
Overview
Positive NPS replies become wasted opportunity when marketing ops don't hear about them. This workflow routes promoter responses to marketing, product, and the account owner in real time, ensuring advocates are contacted and case study candidates are identified before momentum fades. The result is faster follow-ups, zero missed advocates, and clearer handoffs for campaigns and customer success.
Notable Features
- Notify marketing, product, and owner
- Flag promoters as case study leads
- Attach comments and account profile